Rule Changes for Consumers in Embedded Networks

If you are a retail or commercial consumer in an Embedded Network (for example you operate a small business in a shopping centre), your protections now include:

· clear and reasonable disconnection procedures

· clear and set time frames for receiving and paying bills

· energy charges that are no greater than the standing offer prices a local area retailer can, in certain circumstances, charge their consumers (only small retail and commercial consumers)

· complaints handling requirements.

· Access to the energy ombudsman. Contact your state or territory ombudsman to discuss your complaint.